Refund Policy

The short version

Access is a digital service delivered straight away, so a period that has started is not refundable. Two cases are always refunded, and we handle them without argument.

Always refunded

• Duplicate or incorrect charges: refunded in full.
• If we could not deliver: no key was issued, or the service was unavailable for a meaningful part of your period. You choose a refund or an extension.

Not refunded

• A period that has started and was delivered.
• Access that has expired.
• A key that was shared, resold or republished.

Exceptional cases

Anything else is looked at individually. Write to support@tbwnsignal.my with your registered email and the date and amount of the payment.

How long it takes

We reply within 1 business day. Approved refunds go back to the original card through Stripe, and banks usually show them within 5 to 10 business days. Please email us before raising a chargeback; it is faster.